Shipping Policy

Last Updated: October 30, 2026

Thank you for shopping with livyton!

We appreciate your trust in our store and aim to make the delivery process as clear and convenient as possible.

This Shipping Policy provides information about our shipping destinations, available delivery methods, shipping charges, estimated delivery times, order processing, tracking information, and delivery-related concerns.

Please review this policy before completing your purchase.

1. Shipping Destinations

Our current shipping zone covers the United States under North America.

Shipping availability depends on your delivery address and the destinations supported by our online store.

Please enter your complete shipping information during checkout to confirm whether delivery is available to your location.

Before submitting your order, please ensure that your recipient details and delivery address are accurate and complete.

2. Available Shipping Methods and Fees

We currently provide two shipping options for eligible orders within the United States.

Free Standard Shipping

  • Shipping Fee: Free

  • Minimum Order Value: $39.00

  • Estimated Delivery Time: 10โ€“15 business days

Orders totaling $39.00 or more qualify for Free Standard Shipping, subject to the applicable conditions displayed at checkout.

Standard Shipping

  • Shipping Fee: $4.99

  • Eligible Order Value: $0.00โ€“$38.99

  • Estimated Delivery Time: 10โ€“15 business days

For eligible orders between $0.00 and $38.99, a Standard Shipping fee of $4.99 applies.

The available shipping method and applicable shipping charges will be displayed during checkout before you complete your purchase.

3. Order Processing

After an order is submitted and payment is successfully confirmed, the order information will be reviewed and the necessary preparation for fulfillment will begin.

Processing arrangements may vary depending on product availability, order volume, holidays, and other operational circumstances.

Please note that the estimated delivery timeframe displayed in our shipping options does not represent a guaranteed arrival date.

If additional processing time is required, the overall time before delivery may be affected.

We make reasonable efforts to arrange order fulfillment and shipment in a timely manner.

4. Estimated Delivery Time

Our current estimated delivery timeframes for eligible orders within the United States are:

  • Free Standard Shipping: 10โ€“15 business days.

  • Standard Shipping: 10โ€“15 business days.

These timeframes are estimates and should not be considered guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier operations, weather conditions, public holidays, transportation disruptions, and other circumstances beyond our reasonable control.

If your package has not arrived within the estimated delivery timeframe, please contact our customer support team for assistance.

5. Shipping Confirmation and Tracking

Once your order has been dispatched and tracking information becomes available, relevant shipping details may be provided through our available order notification system or by email.

Please allow some time for tracking information to appear or update after shipment.

If you cannot locate your tracking details, notice an unexpected delivery delay, or have questions about your shipment, please contact us.

To help us review your inquiry, please provide your order number and tracking number, if available.

Customer Support Email: service@livyton.com

We will review the available information and explain the appropriate next steps.

6. Shipping Address Accuracy and Changes

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully review the following details before completing checkout:

  • Recipient's full name.

  • Street address and apartment or unit number, if applicable.

  • City and state.

  • ZIP code.

  • Contact information.

If you discover an error in your shipping address after placing an order, please contact our customer support team as soon as possible.

We will review your order status and determine whether the requested address change can still be accommodated.

Please note that address changes cannot be guaranteed once an order has entered processing or has already been dispatched.

7. Delayed or Missing Shipments

Although we aim to provide a smooth delivery experience, unexpected shipping delays may occasionally occur.

If your package has not arrived within the estimated delivery timeframe or the tracking information indicates an unusual delay, please contact our customer support team.

To help us investigate, please provide:

  • Your order number.

  • The email address used when placing your order.

  • Your tracking number, if available.

  • A brief explanation of the delivery issue.

We will review the available shipping information and provide assistance regarding the next steps.

If we cannot ship an order within the applicable promised timeframe, we will provide the required notice and available options in accordance with applicable law.

8. Undeliverable or Returned Packages

A package may become undeliverable for various reasons, including incorrect or incomplete address information, unsuccessful delivery attempts, or other delivery-related circumstances.

If your tracking information indicates that a package cannot be delivered or has been returned to the sender, please contact our customer support team.

We will review the available information and explain the appropriate options.

Any additional shipping arrangements, related costs, or refund adjustments will be assessed based on the circumstances, our applicable policies, and applicable law.

9. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact our customer support team as soon as reasonably possible.

To help us review the issue, please provide:

  • Your order number.

  • A description of the problem.

  • Photographs of the product and packaging, if available.

After reviewing the information, we will explain the appropriate resolution.

Depending on the circumstances and applicable law, available remedies may include a replacement, return, refund, or another appropriate solution.

For additional information, please refer to our Return & Refund Policy.

Customer Support Email: service@livyton.com

Please contact us before returning any product so that we can provide the appropriate instructions.

10. Returns and Return Shipping

If you wish to return a product, please contact our customer support team before arranging the return shipment.

If your return request is accepted, we will provide the applicable return instructions and destination.

Please do not send returned products before receiving instructions from our customer support team.

The business address listed in our Contact Information is provided for company contact purposes and is not necessarily the return shipping address.

Do not send returned products to our business address unless our customer support team has specifically confirmed that it is the correct return destination.

For information about return eligibility, return shipping costs, and refund procedures, please review our Return & Refund Policy.

11. Contact Information

If you have questions about shipping arrangements, delivery progress, tracking information, or an existing order, please contact us using the details below.

Brand Name: livyton

Legal Company Name: Xixian New Area Yunjing Zhisuan Technology Co., Ltd.

Customer Support Email: service@livyton.com

Phone: +86 29 89502663

Business Address:

Room 416, 4th Floor, Building 2-1, Cultural and Creative Town, No.1816 Fengliu Road, Fengxi New City, Xixian New Area, Shaanxi Province, China

When contacting us about a shipment, please include your order number and the email address used at checkout so we can assist you more efficiently.

12. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, business operations, services, or applicable legal requirements.

Any revised version will be published on this page with an updated Last Updated date.

Changes will be applied in accordance with applicable law and will not unlawfully restrict rights relating to existing purchases.

Thank you for choosing livyton. We appreciate your support and look forward to providing you with a convenient shopping experience.