Return & Refund Policy

Last Updated: October 30, 2026

At livyton, customer satisfaction is important to us. We want every customer to have a clear and convenient shopping experience. If you are not satisfied with your purchase or encounter an issue with a product, we are here to help.

This Return & Refund Policy explains the conditions and procedures for requesting returns, refunds, exchanges, and replacements.

livyton is an online retail brand operated by Xixian New Area Yunjing Zhisuan Technology Co., Ltd.

By placing an order through our website, you acknowledge that you have reviewed this policy. All return and refund requests will be handled in accordance with the conditions below and applicable consumer protection laws.

1. Return Eligibility

We review return requests based on the condition of the product, the reason for the return, and the circumstances of the purchase.

For returns requested for personal reasons, such as a change of mind or an incorrect product selection, products should generally meet the following conditions:

• Be unused and maintained in their original condition.

• Include the original packaging, accessories, and accompanying components where reasonably available.

• Be accompanied by an order number or other reasonable proof of purchase.

• Meet any applicable product-specific return conditions disclosed at the time of purchase.

Products that have been damaged through misuse, unauthorized modification, or improper handling after delivery may require additional review.

If you receive a damaged, defective, incomplete, or incorrect product, please contact our customer support team so we can review the issue and explain the appropriate resolution.

For personal-reason returns, please contact us as soon as reasonably possible after receiving your order. Any return deadline disclosed at the time of purchase and any applicable statutory return period will apply.

Nothing in this policy limits consumer rights that cannot legally be excluded.

2. How to Request a Return

Before sending a product back, please contact our customer support team to submit your return request.

Customer Support Email: service@livyton.com

To help us review your request, please include:

• Your order number.

• Your full name.

• The email address used when placing your order.

• The product you wish to return.

• The reason for the return.

• Relevant photographs, if the product is damaged, defective, or incorrect.

Our team will review the information and provide the applicable return instructions.

Please do not send any product back before receiving confirmation and instructions from our customer support team.

3. Return Shipping Costs

Responsibility for return shipping expenses depends on the reason for the return, the circumstances of the purchase, and applicable law.

Returns for Personal Reasons

If you request a return because of a change of mind, an incorrect product selection, or another personal reason, you may be responsible for the return shipping costs where permitted by applicable law.

The treatment of the original shipping fee will depend on the circumstances of the return and applicable legal requirements.

Please contact us before arranging a return so we can explain the applicable procedure.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact our customer support team before returning it.

We will review the circumstances and explain the appropriate resolution.

Where the issue is attributable to us or our fulfillment process, applicable return shipping costs and other remedies will be handled in accordance with applicable law.

4. Damaged, Defective, or Incorrect Items

We understand that issues may occasionally occur during order preparation, handling, or delivery.

If your order arrives damaged, defective, incomplete, or different from the product you purchased, please contact us as soon as reasonably possible.

To help us investigate, please provide:

• Your order number.

• A clear description of the issue.

• Photographs of the product and packaging, if available.

After reviewing your information, we will explain the next steps.

Depending on the circumstances and applicable law, available resolutions may include:

• A replacement product.

• A refund.

• A return.

• Another appropriate remedy.

We are committed to reviewing these situations fairly and handling them in accordance with applicable consumer protection requirements.

Please contact us before returning the affected product.

Email: service@livyton.com

5. Refund Eligibility and Processing

Refund requests are reviewed based on the applicable return conditions, the circumstances of the transaction, and relevant legal requirements.

If your refund request is approved, we will initiate the refund process after any necessary review or return procedures have been completed.

Refunds are generally issued to the original payment method used for the purchase, subject to the procedures of the relevant payment provider.

The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.

If you have questions about an existing refund, please contact us and provide your order number.

Customer Support Email: service@livyton.com

6. Refunds for Original Shipping Fees

The treatment of original shipping charges depends on the reason for the return, the circumstances of the transaction, and applicable law.

For returns requested for personal reasons, original shipping fees may not be refundable where permitted by applicable law and where this condition was properly disclosed.

If an order cannot be fulfilled or shipped within the applicable promised timeframe, any cancellation and refund, including applicable shipping charges, will be handled in accordance with applicable law.

For partially fulfilled orders, any applicable refund will be determined based on the unfulfilled portion of the purchase and relevant legal requirements.

Nothing in this section excludes shipping-fee refunds or other remedies required by law.

7. Exchanges and Replacements

If you would like to exchange a product or request a replacement, please contact our customer support team to discuss the available options.

Exchange and replacement availability may depend on product availability, inventory, and the nature of your request.

If you receive a damaged, defective, incomplete, or incorrect product, we will review the circumstances and explain the appropriate resolution.

Any exchange, replacement, or related refund will be handled in accordance with this policy and applicable law.

Please contact us before sending any product back.

Email: service@livyton.com

8. Order Cancellations

If you wish to cancel an order, please contact our customer support team as soon as possible after placing it.

Customer Support Email: service@livyton.com

We will review your order status and determine whether the requested cancellation can be accommodated.

Once an order has entered processing or has already been shipped, cancellation may no longer be possible through our standard order process. In such circumstances, you may need to follow the applicable return procedure.

If payment has already been collected for an order that is canceled and a refund is required, the refund will be handled in accordance with applicable law.

If we cannot ship an order within the applicable promised timeframe, we will provide the required notice and available options. Where you choose to cancel because of a shipping delay, any required refund will be processed in accordance with applicable law.

Nothing in this section limits any statutory cancellation, withdrawal, or refund rights.

9. Undeliverable or Returned Packages

A package may become undeliverable because of an incorrect address, incomplete delivery information, unsuccessful delivery attempts, or other delivery-related circumstances.

If your tracking information indicates that a package is undeliverable or has been returned to the sender, please contact our customer support team.

We will review the available shipping information and explain the appropriate next steps.

Any additional shipping arrangements, costs, or refund adjustments will be assessed based on the circumstances, our applicable policies, and applicable law.

10. Return Instructions and Return Address

All return requests must be submitted to our customer support team before a product is sent back.

If your return request is accepted, we will provide the appropriate return instructions and destination.

Please do not send returned products without first receiving instructions from our team.

The business address listed in our Contact Information is provided for company contact purposes and is not necessarily the return shipping address.

Do not send returned products to our business address unless our customer support team has specifically confirmed that it is the correct return destination.

11. Contact Information

If you have questions about this Return & Refund Policy or need assistance with a return, refund, exchange, replacement, or product-related concern, please contact us using the information below.

Brand Name: livyton

Legal Company Name: Xixian New Area Yunjing Zhisuan Technology Co., Ltd.

Customer Support Email: service@livyton.com

Phone: +86 29 89502663

Business Address:

Room 416, 4th Floor, Building 2-1, Cultural and Creative Town, No.1816 Fengliu Road, Fengxi New City, Xixian New Area, Shaanxi Province, China

When contacting us about an existing order, please include your order number and the email address used at checkout so we can assist you more efficiently.

12. Changes to This Policy

We may revise this Return & Refund Policy from time to time to reflect changes in our business practices, return procedures, services, or applicable legal requirements.

Any revised version will be published on this page with an updated Last Updated date.

Changes will be applied in accordance with applicable law and will not unlawfully restrict rights relating to existing purchases.

Thank you for choosing livyton. We appreciate your trust and the opportunity to assist you.