Contact Us

Thank you for visiting livyton!

We appreciate your interest in our store and value every opportunity to assist our customers. Whether you have questions about our products, need help with an order, or would like further information about our services, we are happy to hear from you.

At livyton, we believe that helpful communication and attentive customer care are essential to a positive shopping experience. Our team welcomes your questions, comments, and suggestions.

How Can We Assist You?

1. Product Information

If you would like to learn more about a product before making a purchase, please feel free to reach out to us.

Whether your questions concern product details, specifications, available options, or other information displayed on our website, we will do our best to help you find the information you need.

2. Order Assistance

If you have questions about an existing purchase, need assistance with your order details, or wish to request a change or cancellation, please contact our customer support team.

To help us locate your purchase, please include your order number and the email address used when placing the order.

Please note that order modifications and cancellations may depend on the current processing and shipping status.

3. Shipping and Delivery Support

If you need assistance with shipping arrangements, tracking information, delivery progress, or an unexpected delay, you are welcome to contact us.

Please provide your order number and tracking number, if available, so we can review the relevant information and assist you.

4. Returns and Refunds

If you would like to request a return, exchange, or refund, please contact us before sending any product back.

If your order arrives damaged, defective, incomplete, or different from what you purchased, please let us know so we can review the circumstances and explain the appropriate next steps.

All return and refund requests are handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

5. General Questions and Feedback

We value your opinions and welcome feedback about your experience with livyton.

If you have general questions about our store, suggestions for improvement, or comments about our services, please feel free to share them with us.

Your feedback helps us better understand customer expectations and identify opportunities to improve our shopping experience.

Our Contact Information

For product questions, order assistance, and other customer service inquiries, please use the contact details below.

Brand Name: livyton

Legal Company Name: Xixian New Area Yunjing Zhisuan Technology Co., Ltd.

Customer Support Email: service@livyton.com

Phone: +86 29 89502663

Business Address: Room 416, 4th Floor, Building 2-1, Cultural and Creative Town, No.1816 Fengliu Road, Fengxi New City, Xixian New Area, Shaanxi Province, China

Information to Include in Your Inquiry

To help us understand your request and provide more relevant assistance, we recommend including the following details when applicable:

Your full name.
Your order number.
The email address used when placing your order.
A brief explanation of your question or concern.
Relevant photographs, if your inquiry involves a damaged, defective, or incorrect product.

Providing these details can help us identify your order and review your inquiry more efficiently.

Important Information About Returns

If you need to return a product, please contact our customer support team before arranging the return shipment.

Once your request has been reviewed, we will provide the applicable return instructions and destination.

Please note that the business address listed on this page is provided for company contact purposes and is not necessarily the return shipping address.

Do not send returned products to this address unless our customer support team has specifically confirmed that it is the correct return destination.

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